At the Biltmore, we pride ourselves on exceeding the expectations of our customers – providing that extra touch that inspires and delights.
Our customers demand and deserve the highest quality of service and an integral part of today’s quality service is demonstrating corporate responsibility– responsibility to our guests, fairness in how we treat our staff, generosity to the wider community, and prudence in the way our operations affect the natural environment.
The Biltmore is a property of unusual historic importance. It was the center piece of the first developments of the greater Miami area in 1926. Subsequently, it was taken and used by the Federal government as a hospital facility for World War II Veterans.
As a National Historic Landmark, the Biltmore enjoys a special status among hotels. The restoration project which began in 1992 is ongoing. As stewards of the monument, we are committed to ensure that this landmark institution thrives for generations to come.
Throughout our daily operations we strive to alleviate the impact of climate change while aiming to improve our water use management as well as our indoor air quality. The Green Initiative is important to the Biltmore as we envision a future where all citizens are environmentally conscious and responsible in their daily lives and inspire others to do the same.
One person can make a huge difference when it comes to giving back, and if we as a company can influence and bring awareness to a community of people, we believe we can make a positive impact in this world.