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16 Apr
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17 Apr

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Home 9 Health and Safety Guidelines

Health and Safety Guidelines

View The Biltmore’s protocols for ensuring guest, visitor, and employee safety.

GUEST EXPERIENCE

Valet
Valet parking and self parking is available.

Luggage
Bellman personnel will assist guests with their luggage if requested, and carts/bags will be wiped down and sanitized in-between each use.

Check-In & Check- Out
A maximum of two (2) persons spaced 6-feet apart are permitted to approach the front desk for assistance.
At the Front Desk, an acrylic barrier has been setup between the guest and employee stations, and furniture in the common areas has been shifted to accommodate social-distancing guidelines.
For methods of payment, guests are strongly encouraged to insert their own credit card into the chip reader for approvals; where the payment hardware is sanitized after each use.

Guest Elevators
Each elevator landing has sanitizer dispensers for guest use. Elevator occupancy is limited to promote social distancing.

Face-Coverings
Staff and guests must wear a mask or cloth face-covering that covers the nose and the mouth while in all common areas of the property. 

Hand Sanitizer
Signage is posted around the property to remind people to wash their hands with soap and water and/or to use hand sanitizer. Sanitizer dispensers (with at least 60% alcohol content) have been placed at key guest and employee entrances, as well as other public areas throughout the hotel.

 

HOTEL AMENITIES AND HOTEL OPERATIONS

Fitness Center
Face masks/coverings are required to be properly worn at all times while visiting the fitness facility.

Golf Course
Face masks or coverings must be worn in and around the clubhouse and restaurant areas, specifically inside the golf shop and inside the 19th-Hole restaurant, on the practice facilities All high touch point areas, including the golf carts themselves, are disinfected after each use.

Jim McLean Golf School
Due to the risks of COVID-19 and in order to keep the students and instructors safe, players must have a face mask/covering to take lessons; as well as adhere to the following guidelines:

Lesson Booking
Lessons can be booked online at http://clients.uschedule.com/JimMcleanBiltmore/booking, or, through the instructors directly (contact information is located online at https://www.jimmclean.com/florida-golf- schools-biltmore-miami), where lesson are booked with a 30 minute buffer to allow for disinfecting.

For Arrivals
Either walk to the back of the range and meet your instructor at the lesson area, or coordinate in advance a pick-up in the parking lot by your instructor. 

In the Lesson
No physical contact between instructor and student at any time; Instructors and students must wear face mask/coverings during the lesson; Students must have their own clubs (no rental sets); Instructors are the only ones to touch the golf balls; Teachers will not touch students clubs, golf bags or individuals; and, Teachers and students must stay at least 6-feet apart at all times. Also, lessons will take place either under the awning, on the back range tee, the public range tee, or on the golf course; Lesson spots will be spaced minimum of 4-paces apart (12-feet).

After the Lesson
Payments are to be made online with no physical contact; the same guidelines for arrival apply for transportation back to the parking lot; and, Teachers will disinfect all items that may have been touched by students during their lesson.

Spa & Salon Services
Masks are required during nail, hair, and brow services. Guests should arrive no more than 5 minutes prior to the scheduled appointment time.

Business Center
Is open and sanitized frequently.

Guest Shipping & Receiving
The Centers for Disease Control and the Surgeon General have confirmed that there is no evidence to suggest COVID-19 is being spread through the mail.

  • Receiving Department Hours of Operations & Contact Information:

    • Telephone: 305-445-8066 Ext. 2429 | E-mail: [email protected]

    • Monday – Friday, 8:30am – 4:00pm.

  • Employees are provided with sanitizer.

  • Drivers must observe social distancing.

 

Hotel Pool
Only registered guests and Biltmore members are permitted to enter the pool.
Bins are centrally located around the pool for used towel discarding.
Hand railings around or going into the pool are sanitized with disinfectant wipes frequently.
The same disinfectant cleaning procedures are undertaken in the cabanas frequently.
Additional staff frequently patrols the pool areas to ensure compliance by guests on all of the above procedures and policies.

RESTAURANTS

Restaurants & Bars
There is a limit on party sizes at tables to no more than the established “maximums approved” as approved by local and state government. Tables are arranged such that distance from the back of one chair to the back of another chair is 6-feet apart.

MEETINGS & EVENTS

Banquet set-up arrangements have been arranged to allow for physical distancing between guests in all meetings and events based on CDC and city, county and state requirements. Physical distanced floor plans can be provided upon request to the hotel.

Catering & Banquet Menus
Customized plated and boxed lunch menus have been created. Menus are available upon request from the hotel’s sales & catering team.

Cleaning & Disinfecting Protocol
All equipment and meeting amenities, along with the room itself, are disinfected before and after each use. All linen, including underlays, are replaced after each use.

Physical Distancing Protocol
Seating capacity and floor plans can be reviewed on an event by event basis to ensure the required physical distancing rules are followed.

Site Inspections
Site inspections are conducted virtually or physically on property. During the physical site inspection, all guests must wear a face mask/covering and maintain physical distance of at least 6-feet from each other.

Event Tasting
Event tastings take place in a private area of the hotel.

Photoshoots & Production
During photoshoots & production, production team and model(s) must wear a face mask/covering and maintain physical distance of at least 6-feet from each other; including the model unless s/he is taking a picture. 

HEALTH, SAFETY & SECURITY

Supervision and Health Concerns
A team that includes members of each relevant hotel department convenes and evaluates the health status of hotel staff each morning. This team reports: (i) any unusual rise in worker absenteeism, (ii) if any staff have tested positive for the virus, and following an established protocol for managing the consequences resulting from each positive individual, (iii) lessons learned each day and corrective actions and policies subsequently implemented, and (iv), observations of any guests that are exhibiting signs of COVID-19.

The team further maintains: (i) contact information on staff, including emergency telephone numbers and e-mail addresses, and (ii), a logbook of actions, measures, and improvements implemented.

Hygiene Kit
Both the front-desk and security maintain a medical kit that includes germicidal disinfectant/wipes for surface cleaning, tissues, face/eye masks (separate or combined, face shield, goggles), gloves, protective apron, and a biohazard disposable waste bag.

Outside Vendors
Vendors must report to the hotel security office via the loading dock upon arrival to check-in and have their temperatures verified, then such vendors report to security prior to leaving the property as well.

CLEANING & DISINFECTING

All governmental guidelines on cleaning and disinfecting public spaces are adhered to.

Guestrooms
Industry leading cleaning and disinfecting protocols that meet EPA approved standards for SARS-CoV2 are undertaken to clean guest rooms

Laundry & Other
All bed linen and laundry is washed at high temperatures in accordance with applicable CDC guidelines. Increased fresh air flow has been undertaken wherever possible to dilute possible containments.

HOTEL TEAM MEMBERS
All hotel employees have attended a comprehensive program of training on COVID-19, based on compliance with published guidelines by CDC, WHO, Occupational Safety and Health Administration (OSHA), and the Florida Department of Health. Training includes procedures relating to disinfection, safety training, social-distancing, how to properly use and dispose of PPE materials. Hotel staff have also been provided telephone numbers of health authorities, medical centers, and hospitals within proximity to the hotel and their respective residences.