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03 Aug

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Home 9 Health and Safety Guidelines

Health and Safety Guidelines

View The Biltmore’s protocols for ensuring guest, visitor, and employee safety.

Guest Experience | Hotel Amenities | Meetings and Events | Health, Safety, & Security | Cleaning & Disinfecting | Hotel Team Members

GUEST EXPERIENCE

Valet
Valet parking and self parking is available.

Luggage
Bellman personnel will assist guests with their luggage if requested, and carts/bags will be wiped down and sanitized in-between each use.

Check-In & Check- Out
For payment methods, guests are encouraged to insert their credit card into the chip reader for approvals.

Guest Elevators
Each elevator landing has sanitizer dispensers for guest use.

Hand Sanitizer
Sanitizer dispensers have been placed at crucial guest and employee entrances and other public areas throughout the hotel.

 

HOTEL AMENITIES AND HOTEL OPERATIONS

Golf Course
All high touch point areas, including the golf carts themselves, are disinfected after each use.

Lesson Booking
Lessons can be booked online at http://clients.uschedule.com/JimMcleanBiltmore/booking, or, through the instructors directly (contact information is located online at https://www.jimmclean.com/florida-golf- schools-biltmore-miami)

In the Lesson
Lessons will occur either under the awning, the back range tee, the public range tee, or the golf course.

After the Lesson
Payments are to be made online and, Teachers will disinfect all items touched during their lesson.

Spa & Salon Services
Guests should arrive no more than 5 minutes before the scheduled appointment time.

Guest Shipping & Receiving
The Centers for Disease Control and the Surgeon General have confirmed that there is no evidence to suggest COVID-19 is being spread through the mail.

  • Receiving Department Hours of Operations & Contact Information:
    • Telephone: 305-445-8066 Ext. 2429 | E-mail: [email protected]
    • Monday – Friday, 8:30am – 4:00pm.
  • Employees are provided with sanitizer.
  • Drivers must observe social distancing.

 

Hotel Pool
Only registered guests and Biltmore members are permitted to enter the pool.
Bins are centrally located around the pool for used towel discarding.
The same disinfectant cleaning procedures are undertaken in the cabanas.

 

MEETINGS & EVENTS

Banquet set-up arrangements have been arranged to allow for physical distancing between guests if needed. Floor plans can be provided upon request to the hotel.

Catering & Banquet Menus
Customized plated and boxed lunch menus have been created. In addition, menus are available upon request from the hotel’s sales & catering team.

Cleaning & Disinfecting Protocol
All equipment and meeting amenities and the room itself are disinfected before and after each use. In addition, all linen, including underlays, is replaced after each use.

Site Inspections
Site inspections are conducted virtually or physically on property.

Event Tasting
Event tastings take place in a private area of the hotel.

HEALTH, SAFETY & SECURITY

Hygiene Kit
The front desk and security maintain a medical kit that includes germicidal disinfectant/wipes for surface cleaning, tissues, gloves, a protective apron, and a biohazard disposable waste bag.

CLEANING & DISINFECTING

All governmental guidelines on cleaning and disinfecting public spaces are adhered to.

Guestrooms
Industry-leading cleaning and disinfecting protocols that meet EPA approved standards are undertaken to clean guest rooms

Laundry & Other
All bed linen and laundry are washed at high temperatures, and increased fresh air flow has been undertaken wherever possible to dilute possible containments.

HOTEL TEAM MEMBERS
All hotel employees have attended a comprehensive training program based on compliance with published guidelines by CDC, WHO, Occupational Safety and Health Administration (OSHA), and the Florida Department of Health. Training includes procedures relating to disinfection, safety training, social distancing, and hotel staff having also been provided telephone numbers of health authorities, medical centers, and hospitals within proximity to the hotel and their respective residences.