Biltmore Spa FAQ - What To Expect With Massage & Treatment

The Biltmore invites you to relax and enjoy customized spa treatments that revitalize and heal. Learn what to expect & how to prepare for your time at the spa.


Frequently Asked Questions

Select the popular questions by tapping the tab to see their answers at The Biltmore Spa.


Answer: The Biltmore Hotel is an icon of Coral Gables and Miami. Our spa offers an extensive selection of traditional and pioneering treatments, from very relaxing massages to hydration treatment, skin conditions, muscle problems and detoxification. The Spa Boutique has a carefully selected collection of luxurious and unique products for face, body, hair and well-being, as well as candles and apparel. Guests also enjoy an extensive food menu.

Answer: Yes, the spa extends an invitation to all locals, non-locals and hotel guests.

Answer: Any spa appointment can be scheduled online, the only exception is hair services.

Answer: For guest convenience, a 20% gratuity will be added to all services, however guests may modify the gratuity at check out.

Answer: Once booked, that specific time is reserved for you and is subject to a 24 hour cancellation policy.

Answer: The spa does not grant access to the pool, as it is reserved for Hotel Guests or those interested in renting a cabana. All spa guests are invited to enjoy the spa facilities, which include our Eucalyptus aroma steam room, Himalayan salt sauna, co-ed relaxation room and an assortment of refreshments at the spa amenity bar.

Answer: The Biltmore Spa & Salon prohibits smoking in all indoor spaces. Smoking is permitted in designated smoking areas outside.

Answer: Slip into one of our luxurious spa robes and comfy spa slippers when you arrive. Undergarments are not required for services. Our professionally trained team will ensure that privacy and conservative draping will be provided throughout your service.

Answer: The least busy time for the spa is from Monday to Thursday. The capacity limit for spa services, such as massage, is dependent on whether all 14 treatment rooms are in use.

Answer: Guests may book up to one month in advance of their arrival. To ensure you receive all the spa treatments you want, not only is advance booking suggested, it is highly recommended.

Answer: Spa services and facilities are available to guests age 16 and older. Teen spa services are available for guests ages 14-17. Salon services are available to guests of all ages.

Answer: We recommend arriving at least 30 mins before your scheduled service. Late arrival may limit the time allotted for your treatment. In an effort to not delay the next guest, your treatment will end at its scheduled time.

Answer: The spa provides robes, slippers, private lockers, grooming amenities and toiletries needed for the day.

Answer: Yes, guests are welcomed to visit the spa and browse our retail areas along with general tours of the spa facility during the hours of operation from 8:30am-8:00pm.

Answer: To avoid a full service charge we recommend guest to cancel or reschedule 24 hours prior to your appointment.

Answer: The therapist will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed, and to determine if massage is appropriate for you. Your massage therapist may perform certain assessments and testing to evaluate your condition and to see if you have any presenting complaints. It is important to list all health concerns and medications so the therapist can adapt the session to your specific needs. It is also important to list any allergies so the therapist is aware if they need to use a different oil or lotion during the session.

Answer: You should undress to the level you are comfortable. For a full body massage, many clients choose to get completely undressed. However, if you will feel more comfortable during the session leaving your underwear on, that's fine. Your therapist will work around the clothes you leave on as best they can. If removing all your clothes makes you nervous or prevents relaxation, then you are less likely to receive the optimal benefits from the session. Your massage therapist will give you privacy to undress and get comfortable prior to your session. If you prefer to stay fully clothed, you may consider exploring the many other types of bodywork that are performed clothed, such as, “Table Thai Massage.”

Answer: It varies from person to person. If you are just looking for occasional relaxation, then a session every 3-6 weeks may be fine for you. However, if you are looking to address a specific condition, then it is recommended to go more frequently at first, then slowly tapering down to a maintenance schedule. Sometimes more frequent 30-minute sessions can be effective until your goals are met and a maintenance schedule is in place. Frequency of sessions should be discussed with your massage therapist after your treatment when he/she has a better hands-on understanding of your particular muscular issues.

Answer: Most people feel very relaxed. Some experience significant freedom from long-term aches and pains. It is common to feel a little “slowed-down" for a short period, followed by an increase of energy, heightened awareness and increased productivity lasting several days. If you received a deep massage, you may be slightly sore the next day - much like a good workout at the gym. Sometimes a hot shower, or a soak in the tub can ease this soreness. After your session you should increase your water intake a bit. Just a glass or two more than normal is usually fine. This helps keep your body's tissues hydrated and healthy.

Answer: There are few conditions which would prevent you from enjoying massage. You should not book a massage if you have a fever, cold/flu, or contagious skin infection. There are many other conditions in which your therapist may need to adapt his/her techniques (i.e. arthritis or osteoporosis) or avoid an area completely (i.e. cuts or burns). With some conditions it is a good idea to get an approval from your physician before you receive massage (cancer, certain heart conditions, pregnancy). This doesn't mean you can't get a massage. But it’s always better to err on the side of caution. Your therapist can advise you about your specific needs. Pregnancy massages are offered in our spa, after the first trimester.

Answer: People get massages for many reasons, including: Relaxation, Injury recovery, Athletic massage, Pain reduction, Stress relief, Physical therapy, Migraine headache mitigation, Improved digestion, Fibromyalgia treatment, Insomnia prevention, Heart disease, diabetes, and cancer symptom reduction.

Answer: You should always feel free to express any discomfort when undergoing a massage. The amount of communication you should engage in during your massage depends on your goals for the session. If you want a relaxing massage, talk as little as necessary and let your mind and body enter a meditative state. You can even practice mindful breathing, which lowers muscular tension and increases the benefits of your massage. On the other hand, if you’ve asked your massage therapist to use increased pressure and deep-tissue techniques to help you recover from an injury, communication is key. Be sure to give your practitioner regular feedback on the amount of pressure you need and which specific areas feel painful or tight.